Seeds

Techstop Seeds · frequency desk

Remedy & Replace Policy

Tune a channel below to read the matching store rules. Written for Techstop Seeds with our legal entity, desk, and contact facts from the GST registration.

Remedy & Replace Policy

Effective transcript · 2026-09-28

1. Reporting window

Seed sachets are humidity-sensitive. Open a remedy request within 48 hours of the first successful delivery scan using Find my order on this site.

2. Eligible issues

  • The SKU or pack count on the invoice does not match what arrived.
  • Carton or foil shows crush, puncture, or water damage that makes sowing impractical.
  • Courier marks delivered but nothing reached the stated address (we investigate with proof).

3. Not eligible

  • Light scuffing, print rub, or natural seed colour variation within grade.
  • Failed attempts caused by a wrong PIN, locked premises, or unanswered calls.
  • Packets opened, mixed, or discarded before a ticket is logged with photographs.

4. Evidence to include

Send the order ID, a short description, and clear photos of the carton label plus the affected sachets. The desk aims to acknowledge within two working days during Monday to Saturday, 9:30 AM - 6:30 PM.

5. Outcomes

Approved cases may receive replacement stock (if available), a proportional refund, or store credit — chosen to restore the purchase fairly.