Order Cancellation Rules
Effective transcript · 2026-09-28
1. Before packing
Request cancellation through Find my order while the order is still in the intake or packing queue. Approved pre-despatch cancels refund to the original payment method.
2. After the label prints
Once a shipping label exists, cancellation is usually closed. You may refuse the parcel at delivery; return logistics and any spoilage risk can reduce the refundable amount.
3. COD refusals
Repeated COD refusals without a documented reason may pause COD on the account while prepaid checkout remains available.
4. Refund timing
We start approved refunds within 5–7 working days; UPI or bank posting times depend on the receiving institution.